Business Objective
Administration Department of Tata, in South Africa, had become complacent and ineffective in serving the interest of both its internal and external stakeholders.
Solutions Provided
- Conduct Organisational Analysis of the Administration Department.
- Design a comprehensive Skills and Competency Framework for each Job in proposed Structure.
- Design new Roles and Responsibilities, with innovative and agile skills
- Test each employee in terms of cognitive abilities, technical and behavioral skills.
Remedy skills gaps through effective training and development - Design an appropriate Coaching and Mentoring program for new managers and potential supervisors to enhance efficiencies.
Key Business Impact
- Attained Effective Administration Department
- Enhanced skills and competencies
- Skills Audit – identified the Right Managers
- Managers lacking skills and abilities were multi-skilled and upskilled for future roles